Returns Policy

Dragon Zone Australia Return Policy

We are confident that you will love your new Dragon Zone products and we stand behind every model that we supply. However, in the event of a return or exchange we have set the following policy:

  • All items to be returned must first be pre-approved. Please contact customer service
  • As instructed by customer service, all items to be returned must include their original packaging, paperwork, manuals, accessories and a copy of the receipt. Also include your name, address, phone number and reason for return. Incomplete returns may result in the package being returned to you. Items being returned should be sent with either a track-able shipping method or one that provides confirmation of delivery.
  • An RMA will be required to be placed on the outside of the package. This can be acquired by contacting customer service.
  • Conditions: Returns or exchanges of these types of items will only be accepted in the case of a damaged or defective product. Please be sure to inspect your items upon receipt.

Some restrictions may apply. Please contact us should you have any questions.